1. How you pay
Premium subscriptions are bought inside the Jodivio app and charged by Apple (App Store) or Google (Google Play) to the payment method in your store account. Jodivio never sees or stores your card details.
2. Cancelling
Subscriptions renew automatically until you cancel. You can cancel at any time — at least 24 hours before renewal to avoid the next charge:
- iPhone: Settings → your name → Subscriptions → Jodivio.
- Android: Google Play → Profile → Payments & subscriptions → Subscriptions → Jodivio.
After cancelling, Premium stays active until the end of the period you have already paid for. Deleting the app or your Jodivio account does not cancel a store subscription.
3. Refunds
Because the stores process the payment, refund decisions are made by Apple or Google under their own policies:
- App Store: request a refund at reportaproblem.apple.com.
- Google Play: request a refund from your Google Play order history, or through Google Play Help.
If a refund is granted, Premium is removed from your account when we receive the store’s notification.
4. Problems with Premium
If you paid but Premium did not activate, use Restore purchases in the app first. If that does not help, write to support@jodivio.com with the date of purchase and your store order number. Never send us your card details.
5. Your consumer rights
Nothing in this policy limits any rights you have under the consumer laws of your country.