Help centre

Frequently asked questions.

Everything you need to know about Jodivio. Can't find an answer? We're happy to help.

Getting started

Who is Jodivio for?

Jodivio is for adults who are looking for a serious, marriage-minded relationship. You must be at least 18 years old, or older where the law in your country requires it.

How do I sign up?

Enter your phone number or email address and the one-time code we send you. There is no password. You then complete a short profile before you can discover other members.

Which countries is Jodivio available in?

Jodivio is built for members worldwide and opens country by country. If registration is not yet open where you live, the app will tell you during sign-up.

Profiles and verification

How many photos can I add?

Up to six. You choose which one is your main photo, and you can reorder or delete them at any time. We remove location and camera details from every photo.

What does the verified badge mean?

A verified member has taken a selfie that matched their main photo. You give explicit consent before taking the selfie, and it is deleted once the check is complete.

Who can see my profile?

Other active members can see the information shown on your profile card and profile page. Your phone number, email address and date of birth are never shown — only your age.

Interests, chat and Vibes

How do interests work?

Send an interest to someone you would like to know, with an optional note. If they accept it, you become connected. Interests that are not answered expire after a while.

Who can message me?

Only members you are connected with. Nobody can message you unless you have both agreed to connect.

What is Vibes?

Vibes is a gentle way to go beyond the profile. You answer one question a day privately. With each connection, Vibes shows the answers you both chose the same way, shared interests and conversation starters.

Premium

What is free and what needs Premium?

Free members can create a profile, add photos, discover members and send up to 10 interests a day. Premium lets you see who sent you interests, accept them, chat with your connections and use Vibes.

How do I pay and cancel?

Premium is bought in the app through the App Store or Google Play, and managed in your store account. You can cancel there at any time; Premium continues until the end of the period you paid for.

Can I get a refund?

Refunds for in-app purchases are handled by Apple or Google under their policies. See our refund policy for how to request one.

Safety and privacy

How do I block or report someone?

Open their profile or your conversation and choose Block or Report. A blocked member can no longer see you or contact you, and they are not told. Our team reviews every report.

How do I delete my account?

Go to Profile → Delete account. Your profile is hidden immediately. You have a short grace period to change your mind; after that your account, photos and messages are permanently erased.

Do you sell my data?

No. We never sell your personal data. See our privacy policy for exactly what we collect and why.

Still need help?

Write to us at support@jodivio.com and we will get back to you.

Contact us